Your personal details are safe when shopping with RedDotShop.

Protecting your information

We protect your personal details and will not lend, copy, sell or otherwise distribute your information to any other party except where required by law or to allow us to investigate or prevent possible fraud. We also disclose some of your information as necessary to certain third parties in order to expedite any order you place with us. For instance we provide your payment details to a payment clearing company and your address details to our shippers. Beyond these common sense exceptions we will under no circumstances disclose your personal information.

We are registered with the Office of the Information Commissioner (Registration number Z9734742) you can check our registration on the Data Protection Register website. We comply with both the letter and spirit of the law regarding your personal information and will keep it safe to the best of our ability. Should you have any complaints or queries please do not hesitate to contact us or call 0118 375 5259 to talk to a real person.

Secure pages

Any page on this site which deals with your personal information is protected by a 128bit SSL security certificate. You can check this is so by looking for the padlock symbol on any page where we deal with personal information. These pages are:

• Any page where you give your email and password, such as the sign-in pages.
• The entire checkout process
• Any account management pages where you might view orders, track your deliveries or alter your communications preferences.

If you have any questions or concerns regarding the security of your information please do not hesitate to contact us.

Payment security

We currently offer the follwing payment options:

• Credit or debit card issued by any of the major banks excluding American Express.
• Cheque or postal order.

We welcome payment by both of these methods, however, payment by credit or debit card offers you the greatest speed and protection.

All payments are secured by 128bit SSL certificate issued by Thawtes and is the common encryption standard employed by other eCommerce stores, banks and financial institutions. It means that when your card details are sent to us from your web browser they are scrambled into a set of random characters which only our server will be able to unscramble and understand*. Additionaly to this, your details are stored on our server in an encrypted format (Advanced Encryption Standard) and cannot be read by anyone who does not have the secure key to read them. We do not store your CSV number beyond the period required to authorise payment. You can at anytime review your payment details and delete your card details from our system, or request that they not be stored at the time you checkout. We store your card details so that we can make the checkout process as simple and fast as possible and so that we can introduce future services such as FastClick checkouts and so we can make any refunds that may be necessary should you decide to return some or all of your order. Additionaly your card issuer is required by law to refund any suspected fraudulent trasnactions made using your account.

*It might be possible with a super-powerful computer and lots of time to intercept and de-crypt your information, but this is highly unlikely.

When do we take payment for your order?

We only take payment from your card when we are ready to begin the shipping process that is when we have all the products ready to box up and send that day. If you decide to pay by cheque then we will wait until that payment has cleared into our account before shipping the goods to you.